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    Delivery information

    COVID-19 Update      20 March 2020

    For the welfare of our users and staff we’ve taken the decision to close our public spaces for the time being.

    We are unable to process and deliver orders until further notice but our online shop remains open for browsing.

    Orders placed before 20 March 2020 will still be processed where possible, you will be notified of your order status.

    Collect from St. Pancras 

    As the cases of COVID-19 increase and following government advice we are suspending 'Collect from St. Pancras' orders.

    If you have an outstanding collection with us, one of our team will be in touch to get this posted to you at no extra charge. 

    UK Orders

    Orders over £50 will qualify for FREE standard shipping.

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    UK Standard

    £5

    FREE

    FREE

    2-5 Business Days

    UK Courier

    £10

    £10

    FREE

    1-3 Business Days


    European Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    European Airmail

    £7.50

    £10

    £25

    5-10 Business Days

    European Courier

    £20

    £25

    £30

    2-5 Business Days

     

    North American Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    North American Airmail

    £ 10

    £15

    £30

    10+  Business Days

    North American Courier

    £30

    £35

    £40

    5-10 Business Days

     

    Rest of the World Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    ROW Airmail

    £15

    £25

    £35

    10+  Business Days

    ROW Courier

    £30

    £35

    £50

    7-10 Business Days


    Collect from St Pancras

    Please note this service is currently not available.

    This allows you to buy online and collect your items from our Shop in St Pancras.

    Orders placed before 3pm will be ready to collect from noon the following day (including weekends). Please ensure you check the Shop opening times before coming to collect.

    To pick up your order, you will need to show both:

    • Your order confirmation email

    and

    • Personal ID (e.g. driving license, debit/credit card)

    If someone else is collecting an order on your behalf, they will need to show your order confirmation email and ID in your (the purchaser’s) name.

    Items will be held for 10 working days; if not collected during that time, your purchase will be automatically refunded.

    If items need to be returned, please see our returns policy. You are welcome to bring your item back to the Shop in St Pancras if more convenient, however please bear in mind that refunds are not processed directly at the till point, but online via our payment partner.

    Shipping exceptions

    Please note that we do not deliver to PO boxes

    There may be some territories which are restricted by Royal Mail. Which will be reviews and updated regularly.

    Alcohol

    Products containing alcohol are excluded from international delivery.

    Prints

    Delivery charges for bespoke prints ordered from our prints website (www.bl.uk/prints) vary.

    Customs

    There may be local duty and/or taxes payable on goods delivered outside the UK. The British Library is not responsible for paying these charges.

    Pre-Orders

    Pre-Orders will be dispatched separately from the rest of your order on the publication date specified.

    Discounts

    Discounts and voucher codes may not be used in conjunction with any other offer.

    Exchange rates

    All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.