COVID-19 Update     7 August 2020

Please note due to COVID-19 there may be delays on the expected delivery times listed below.

Please check here for information on international delivery status from Royal Mail. 

UK Orders

Orders over £50* will qualify for FREE standard shipping.

Type	Under £50	Over £50	Over £100	Timescale
UK Standard	£5	FREE	FREE	2-5 Business Days
UK Courier	£10	£10	£10	1-3 Business Days

*please note Custom prints are excluded from this.

Custom Print Type	UK Shipping	Timescale
Unframed Custom Print	£6.50	5-7 Business Days
Framed Custom Print	£10	21 Business Days**

**we are seeing a slight delay in the production of framed prints due to COVID-19 work patterns currently in place

European Orders

Type	Under £50	Over £50	Over £100	Timescale
European Airmail	£7.50	£10	£25	5-10 Business Days

  

Custom Print Type	European Shipping	Timescale
Unframed Custom Print	£15	10-15 Business Days

 

North American Orders

Type	Under £50	Over £50	Over £100	Timescale
North American Airmail	£ 10	£15	£30	10+  Business Days

 

Custom Print Type	North American Shipping	Timescale
Unframed Custom Print	£20	15+ Business Days

 

Rest of the World Orders

Type	Under £50	Over £50	Over £100	Timescale
ROW Airmail	£15	£25	£35	10+  Business Days

Custom Print Type	ROW Shipping	Timescale
Unframed Custom Print	£25	15+ Business Days

 

Shipping exceptions

Please note that we do not deliver to PO boxes

There may be some territories which are restricted by Royal Mail. Which will be reviews and updated regularly. Check here for the international shipping status from Royal Mail.

Alcohol

Products containing alcohol are excluded from international delivery.

Custom prints

Please note our Custom prints are not eligible for free shipping.

Custom prints

Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

Unframed orders are shipped within 5 working days (normally shipped next day).

Framed orders are shipped within 20 working days.

For more information about Custom prints please visit our FAQ's.

Customs

There may be local duty and/or taxes payable on goods delivered outside the UK. The British Library is not responsible for paying these charges.

Collect from St Pancras

Please note this service is currently not available.

This allows you to buy online and collect your items from our Shop in St Pancras.

Orders placed before 3pm will be ready to collect from noon the following day (including weekends). Please ensure you check the Shop opening times before coming to collect.

To pick up your order, you will need to show both:

• Your order confirmation email

and

• Personal ID (e.g. driving license, debit/credit card)

If someone else is collecting an order on your behalf, they will need to show your order confirmation email and ID in your (the purchaser’s) name.

Items will be held for 10 working days; if not collected during that time, your purchase will be automatically refunded.

If items need to be returned, please see our returns policy. You are welcome to bring your item back to the Shop in St Pancras if more convenient, however please bear in mind that refunds are not processed directly at the till point, but online via our payment partner.

Pre-Orders

Pre-Orders will be dispatched separately from the rest of your order on the publication date specified.

Discounts

Discounts and voucher codes may not be used in conjunction with any other offer.

Exchange rates

All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.

Covid-19 Returns Policy

Our returns policy begins from the point you receive your items and our standard period for returning items is 28 days. Please contact us by e-mail to notify us about your returns request within this time.