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    Delivery information

    COVID-19 Update     7 August 2020

    Please note due to COVID-19 there may be delays on the expected delivery times listed below.

    Please check here for information on international delivery status from Royal Mail. 

    UK Orders

    Orders over £50* will qualify for FREE standard shipping.

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    UK Standard

    £5

    FREE

    FREE

    2-5 Business Days

    UK Courier

    £10

    £10

    £10

    1-3 Business Days

    *please note Custom prints are excluded from this.

    Custom Print Type  UK Shipping Timescale
    Unframed Custom Print £6.50 5-7 Business Days
    Framed Custom Print £10 21 Business Days**

    **we are seeing a slight delay in the production of framed prints due to COVID-19 work patterns currently in place


    European Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    European Airmail

    £7.50

    £10

    £25

    5-10 Business Days

      

     Custom Print Type European Shipping Timescale
    Unframed Custom Print £15 10-15 Business Days

     

    North American Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    North American Airmail

    £ 10

    £15

    £30

    10+  Business Days

     

     Custom Print Type North American Shipping Timescale
    Unframed Custom Print £20 15+ Business Days

     

    Rest of the World Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    ROW Airmail

    £15

    £25

    £35

    10+  Business Days


     Custom Print Type ROW Shipping Timescale
    Unframed Custom Print £25 15+ Business Days

     

    Shipping exceptions

    Please note that we do not deliver to PO boxes

    There may be some territories which are restricted by Royal Mail. Which will be reviews and updated regularly. Check here for the international shipping status from Royal Mail.

    Alcohol

    Products containing alcohol are excluded from international delivery.

    Custom prints

    Please note our Custom prints are not eligible for free shipping.

    Custom prints

    Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

    Unframed orders are shipped within 5 working days (normally shipped next day).

    Framed orders are shipped within 20 working days.

    For more information about Custom prints please visit our FAQ's.

    Customs

    There may be local duty and/or taxes payable on goods delivered outside the UK. The British Library is not responsible for paying these charges.

    Collect from St Pancras

    Please note this service is currently not available.

    This allows you to buy online and collect your items from our Shop in St Pancras.

    Orders placed before 3pm will be ready to collect from noon the following day (including weekends). Please ensure you check the Shop opening times before coming to collect.

    To pick up your order, you will need to show both:

    • Your order confirmation email

    and

    • Personal ID (e.g. driving license, debit/credit card)

    If someone else is collecting an order on your behalf, they will need to show your order confirmation email and ID in your (the purchaser’s) name.

    Items will be held for 10 working days; if not collected during that time, your purchase will be automatically refunded.

    If items need to be returned, please see our returns policy. You are welcome to bring your item back to the Shop in St Pancras if more convenient, however please bear in mind that refunds are not processed directly at the till point, but online via our payment partner.

    Pre-Orders

    Pre-Orders will be dispatched separately from the rest of your order on the publication date specified.

    Discounts

    Discounts and voucher codes may not be used in conjunction with any other offer.

    Exchange rates

    All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.

    Covid-19 Returns Policy

    Our returns policy begins from the point you receive your items and our standard period for returning items is 28 days. Please contact us by e-mail to notify us about your returns request within this time.