Delivery and COVID-19 Update     28 January 2021

Standard Orders

Our online shop is open for orders within the UK only. We are doing our best to fulfil orders as quickly as possible, however delays may occur as we create a safe working environment for our staff.

Orders over £50* will qualify for FREE standard shipping.

Type	Under £50	Over £50	Over £100	Timescale
UK Standard	£5	FREE	FREE	up to 7 Business Days

*please note Custom prints are excluded from this.

Royal Mail services are currently experiencing major problems in some areas so there may be delays on the expected delivery times listed above. You can see their service update here.

Resending of Orders

Due to varying timescales for international customs procedures, if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis.

Custom Prints

We are able to process UK and international orders for custom prints, with the exception of Europe.

Please check here for information on international delivery status from Royal Mail. Not all international orders are sent tracked so we may not be able to provide tracking details.

UK Orders

Custom Print Type	UK Shipping	Timescale
Unframed Custom Print	£8	5-7 Business Days
Framed Custom Print	£12.50	21 Business Days**

**we are seeing a slight delay in the production of framed prints due to COVID-19 work patterns currently in place

European Orders

We’ve had to temporarily pause all orders to EU countries until further notice. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.

If you’re an EU resident and have made an order for a custom print before 5 January 2021, rest assured that it will still be on its way to you, though your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that as customs policies vary widely from country to country, we’d advise you to contact your local customs office for information.

North America

Custom Print Type	North American Shipping	Timescale
Unframed Custom Print	£20	15+ Business Days

 

Rest of the World

Custom Print Type	ROW Shipping	Timescale
Unframed Custom Print	£25	15+ Business Days

 

Shipping exceptions

Please note that we do not deliver to PO boxes

There may be some territories which are restricted by Royal Mail. Which will be reviews and updated regularly. Check here for the international shipping status from Royal Mail.

Custom prints

Please note our Custom prints are not eligible for free shipping.

Custom prints

Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

Unframed orders are shipped within 5 working days (normally shipped next day).

Framed orders are shipped within 20 working days.

For more information about Custom prints please visit our FAQ's.

Customs

There may be local duty and/or taxes payable on goods delivered outside the UK. The British Library is not responsible for paying these charges.

From 1st January 2021 this will include orders destined for EU countries. If you have any queries relating to custom charges and what these may be, please contact the customs authority of the destination country for information. We do not keep records of these charges.

If an order remains unclaimed from your local customs authority, a refund will be given once the order has been returned to the British Library. The time this takes will be dependent on the local customs authority, and a refund of the original shipping charge unfortunately cannot be given.

Pre-Orders

Pre-Orders will be dispatched separately from the rest of your order on the publication date specified.

Discounts

Discounts and voucher codes may not be used in conjunction with any other offer.

Exchange rates

All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.

Covid-19 Returns Policy

Our returns policy begins from the point you receive your items and our standard period for returning items is 28 days. Please contact us by e-mail to notify us about your returns request within this time. Please click here for our full returns policy.