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    Delivery information

    Delivery and COVID-19 Update      15th March 2021

    Standard Orders

    We have reviewed our Covid-safety practices and have re-opened our online shop, so you can shop our full collection online from the UK and internationally.

    In order to keep our staff safe we will be operating with smaller teams so there may be some delays to orders.

    If we’re made aware of any unexpected delays, we will contact you via email as soon as possible.

    Orders to Europe

    We will have to temporarily pause all orders to mainland Europe until further notice. We hope to have these up and running again as soon as possible, and we will keep you informed of any changes.

    Thank you for your patience and understanding during this time. We’re truly grateful for your ongoing support of the British Library.

    Orders over £50* will qualify for FREE standard shipping within the UK.

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    UK Standard

    £5

    FREE

    FREE

    up to 7 Business Days

     

    North American Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    North American Airmail

    £10

    £15

    £30

    10+ Business Days

     

    Rest of the World Orders

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    ROW Airmail

    £15

    £25

    £35

    10+ Business Days

    Royal Mail services are currently experiencing resourcing issues in some areas so there may be delays on the expected delivery times listed above. You can see their service update here.

    Please wait 21 working days from the date of order dispatch to contact us about undelivered orders.

    Please note this is not applicable to Custom print, you can find more information below.

    Custom Prints

    We are able to process UK and international orders for custom prints, with the exception of Europe.

    Please check here for information on international delivery status from Royal Mail. Not all international orders are sent tracked so we may not be able to provide tracking details.

    UK Orders

    Custom Print Type

     UK Shipping

    Timescale

    Unframed Custom Print

    £8

    5-7 Business Days

    Framed Custom Print

    £12.50

    21 Business Days**

    **we are seeing a slight delay in the production of framed prints due to COVID-19 work patterns currently in place


    European Orders

    We’ve had to temporarily pause all orders to EU countries until further notice. We hope to have these up and running again as soon as possible, and we’ll keep you informed of any changes.

    If you’re an EU resident and have made an order for a custom print before 5 January 2021, rest assured that it will still be on its way to you, though your order may be subject to import duty, customs charges and local taxes which are levied once a shipment reaches your country. Please note that as customs policies vary widely from country to country, we’d advise you to contact your local customs office for information.

    North America

     Custom Print Type

    North American Shipping

    Timescale

    Unframed Custom Print

    £20

    15+ Business Days

     

    Rest of the World

     Custom Print Type

    ROW Shipping

    Timescale

    Unframed Custom Print

    £25

    15+ Business Days

     

    Shipping exceptions

    Please note that we do not deliver to PO boxes

    There may be some territories which are restricted by Royal Mail. Which will be reviews and updated regularly. Check here for the international shipping status from Royal Mail.

    Custom prints

    Please note our Custom prints are not eligible for free shipping.

    Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

    Unframed orders are shipped within 5 working days (normally shipped next day).

    Framed orders are shipped within 20 working days.

    For more information about Custom prints please visit our FAQ's.

    Customs

    There may be local duty and/or taxes payable on goods delivered outside the UK. The British Library is not responsible for paying these charges.

    From 1st January 2021 this will include orders destined for EU countries. If you have any queries relating to custom charges and what these may be, please contact the customs authority of the destination country for information. We do not keep records of these charges.

    If an order remains unclaimed from your local customs authority, a refund will be given once the order has been returned to the British Library. The time this takes will be dependent on the local customs authority, and a refund of the original shipping charge unfortunately cannot be given.

    Pre-Orders

    Pre-Orders will be dispatched separately from the rest of your order on the publication date specified.

    Discounts

    Discounts and voucher codes may not be used in conjunction with any other offer.

    Exchange rates

    All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.

    Covid-19 Returns Policy

    Our returns policy begins from the point you receive your items and our standard period for returning items is 28 days. Please contact us by e-mail to notify us about your returns request within this time. Please click here for our full returns policy.

    Resending of Orders

    Due to varying timescales for international customs procedures, if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis.