COVID-19 Update      20 March 2020

For the welfare of our users and staff we’ve taken the decision to close our public spaces for the time being.

We are unable to process and deliver orders until further notice but our online shop remains open for browsing.

Orders placed before 20 March 2020 will still be processed where possible, you will be notified of your order status.

Collect from St. Pancras 

As the cases of COVID-19 increase and following government advice we are suspending 'Collect from St. Pancras' orders.

If you have an outstanding collection with us, one of our team will be in touch to get this posted to you at no extra charge. 

UK Orders

Orders over £50 will qualify for FREE standard shipping.

Type	Under £50	Over £50	Over £100	Timescale
UK Standard	£5	FREE	FREE	2-5 Business Days
UK Courier	£10	£10	FREE	1-3 Business Days

European Orders

Type	Under £50	Over £50	Over £100	Timescale
European Airmail	£7.50	£10	£25	5-10 Business Days
European Courier	£20	£25	£30	2-5 Business Days

 

North American Orders

Type	Under £50	Over £50	Over £100	Timescale
North American Airmail	£ 10	£15	£30	10+  Business Days
North American Courier	£30	£35	£40	5-10 Business Days

 

Rest of the World Orders

Type	Under £50	Over £50	Over £100	Timescale
ROW Airmail	£15	£25	£35	10+  Business Days
ROW Courier	£30	£35	£50	7-10 Business Days

Collect from St Pancras

Please note this service is currently not available.

This allows you to buy online and collect your items from our Shop in St Pancras.

Orders placed before 3pm will be ready to collect from noon the following day (including weekends). Please ensure you check the Shop opening times before coming to collect.

To pick up your order, you will need to show both:

• Your order confirmation email

and

• Personal ID (e.g. driving license, debit/credit card)

If someone else is collecting an order on your behalf, they will need to show your order confirmation email and ID in your (the purchaser’s) name.

Items will be held for 10 working days; if not collected during that time, your purchase will be automatically refunded.

If items need to be returned, please see our returns policy. You are welcome to bring your item back to the Shop in St Pancras if more convenient, however please bear in mind that refunds are not processed directly at the till point, but online via our payment partner.

Shipping exceptions

Please note that we do not deliver to PO boxes

There may be some territories which are restricted by Royal Mail. Which will be reviews and updated regularly.

Alcohol

Products containing alcohol are excluded from international delivery.

Prints

Delivery charges for bespoke prints ordered from our prints website (www.bl.uk/prints) vary.

Customs

There may be local duty and/or taxes payable on goods delivered outside the UK. The British Library is not responsible for paying these charges.

Pre-Orders

Pre-Orders will be dispatched separately from the rest of your order on the publication date specified.

Discounts

Discounts and voucher codes may not be used in conjunction with any other offer.

Exchange rates

All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.