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    Delivery information

    COVID-19 Update                  23 June 2020

    Our online shop is open to orders within the UK only, but due to the measures we have put in place to keep our team safe, processing and fulfilment times are extended by up to 10 days. Currently orders are processed and dispatched once a week, usually Thursdays.

    You will receive an email from us when your items are on their way. If you have any questions about your order in the meantime, please feel free to send us an e-mail blshop@bl.uk.

    Thank you for continuing to support the British Library and we look forward to resuming our normal service in due course.

    International Orders

    We are currently operating a limited service and look forward to serving those outside the UK again soon.

    Collect from St. Pancras

    Our building is currently closed and we are currently unable to offer a collection service from St. Pancras.

    If you have an outstanding collection with us, one of our team will have been in touch to get this posted to you at no extra charge.

    UK Orders

    Orders over £50 will qualify for FREE standard shipping.

    Please note orders will experience a delay in processing, please see above.

    Type

    Under £50

    Over £50

    Over £100

    Timescale

    UK Standard

    £5

    FREE

    FREE

    2-5 Business days

     

    Shipping exceptions

    Please note that we do not deliver to PO boxes. 

    Prints

    Delivery charges for bespoke prints ordered from our prints website (www.bl.uk/prints) vary.

    Pre-Orders

    Pre-Orders will be dispatched separately from the rest of your order on the publication date specified.

    Discounts

    Discounts and voucher codes may not be used in conjunction with any other offer.

    Exchange rates

    All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.

    Covid-19 Returns Policy

    Our returns policy begins from the point you receive your items and our standard period for returning items is 28 days. Please contact us by e-mail to notify us about your returns request within this time. We are unable to receive deliveries at present and will be unable to do so until our sites reopen. In these cases, please do not send your return, instead we will extend our returns policy until such a time as our sites are reopen and will keep you informed via email.