Returns and cancellations

If for any reason you are not entirely happy with books and other products purchased from the shop, we will refund the value of the goods supplied. Proof of purchase must be available.

Refunds will be issued via the original payment method. This includes gift card purchases, which will be credited onto a gift card. 

Please note that CDs cannot be cancelled once the seal is broken, and for hygiene reasons, earrings and face coverings cannot be returned.

To cancel your order, please e-mail us at shop@bl.uk with your order number. A refund will be issued once we have received the item.

The purchase price of the item will be refunded. Unfortunately, we will be unable to refund any postage costs incurred (unless the order is faulty or incorrect).

Please send all returns to:
The British Library
Online Shop
96 Euston Road
London
NW1 2DB
United Kingdom  

Exemptions

Unfortunately we cannot offer a refund on custom prints, custom clothing, face masks or pierced earrings unless they are faulty or we have made a mistake. Custom prints are exempt as they are made to order. Face coverings and pierced earrings are exempt for health & safety reasons.

Faulty goods 

If you are returning an item because it is faulty or incorrect, we will refund the postage costs. To return an item, please email shop@bl.uk within 28 days of purchase. This does not affect your statutory rights.

Returns from outside the UK

International customs duties, import taxes, and sales taxes are not refundable for shipments outside the EU. If you are returning items from outside the UK, you must complete a customs declaration, clearly stating that the package contains “returned goods” or a similar description. The British Library will not pay customs charges to receive returned items.

If a parcel is unclaimed or refused at your local customs office, it will be returned to us. Once received, a refund will be issued for the cost of the goods only. Please note that the original shipping charge cannot be refunded, and the time for the parcel to return will depend on the local customs authority.

Discounts 

Discounts and voucher codes may not be used in conjunction with any other offer. If you have made a purchase using a discount or voucher code, the refund will be made to the value of the purchase after the deductibles.

Exchange rates

All payments and refunds are made in pound sterling and we are not responsible for fluctuations in foreign exchange rates.

Gift cards

Gift cards are only refundable if unused and requested by the original purchaser. 

Resending of Orders

Due to varying timescales for international customs procedures, if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis.