Custom Prints FAQs

Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

Our prints are intended for personal use only, or as gifts, and may not be copied or reproduced.

To purchase high-resolution images and/or reproduction licenses, please visit https://imagesonline.bl.uk/ or contact our Picture Library team by e-mail at licensing@bl.uk.

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Frequently asked questions

What materials are the art prints made from?

Our art prints are made from a heavyweight 230gsm matte fine art paper. It has a flawless ultra smooth finish with an inkjet receptive coating perfect for giclée-printed high-quality fine art reproductions.

How are framed prints mounted?

The framed prints are mounted using acid-free, 1300 microns smooth white mount board with a white core and then framed and finished by hand in the UK using responsibly-sourced, solid wood mouldings. Clear acrylic glazing is used for safety and longevity. The finished products have taped backs and are ready to hang.

What are the art print dimensions?

Art prints

  • Small: 300 x 400mm - £25
  • Medium: 450 x 600mm - £35
  • Large: 600 x 800mm - £50
  • Extra large: 750x 1000mm - £55

Framed art prints

  • Small: 300 x 400mm - £70
  • Medium: 450 x 600mm - £120
  • Large: 600 x 800mm - £150
  • Extra large: 750 x 1000mm - £200

Please note: the sizes above refer to the paper size, the image size will be smaller.

How are art prints shipped?

UK Delivery

Unframed Custom Prints

  • Shipping: £8
  • Courier: Royal Mail Signed For® 1st Class
  • Delivery Timescale: 5–7 business days

Framed Custom Prints

  • Shipping: £12.50
  • Courier: Parcelforce or UPS
  • Delivery Timescale: 21 business days

European Delivery

Unframed Custom Prints

  • Shipping: Currently SUSPENDED
  • Courier: Parcelforce or UPS
  • Delivery Timescale: Currently suspended

North American Delivery

Unframed Custom Prints

  • Shipping: £20
  • Courier: Parcelforce or UPS
  • Delivery Timescale: 15+ business days

Rest of World (ROW) Delivery

Unframed Custom Prints

  • Shipping: £25
  • Courier: Parcelforce or UPS
  • Delivery Timescale: 15+ business days

Please note: if your order contains a mix of these products, they may be dispatched in separate parcels.

How long will it take for my art print order to be dispatched?

Unframed orders are shipped within 5 working days (normally shipped next day)

Framed orders are shipped within 20 working days

Do you deliver to P.O. Boxes?

No.

Unfortunately, we are unable to deliver to P.O. Boxes.

I've purchased a print, but have changed my mind and would like a refund

Unfortunately, as these products are made to order, we do not offer refunds on custom prints unless they are faulty or we have made an error.

Do you offer international shipping?

Currently, we only ship unframed custom prints internationally. We hope to offer international shipping for framed custom prints in the future.

Can I redeem my discount (e.g., Members, ATBL) on prints?

Yes, you can use your discount code on custom prints.

Please note: as custom prints are made to order by a third party, they are not eligible for free delivery.

I can’t find the image I’m looking for, could you add it?

We regularly add new images to our selection. If there is a specific image you're after, please get in touch with us.

If you have any queries about your order please get in touch by e-mailing shop@bl.uk.